SB
Soso B
1 reviews | Active since Jun 2020
01 Dec 2022, 08:48
Non delivery of parcel by your courier of choice RAM couriers
I am very unhappy about the courier service you use which is RAM. My parcel was supposed to be delivered on Monday 28 November. No one contacted me regarding delivery, I just received an sms saying they were unable to deliver my parcel whereas no attempt was even made. My parcel was then rescheduled to be delivered yesterday & again they did not contact me nor deliver my parcel. I have sent countless emails & I cannot get through to their call centre. Please advise me on what to do as this is your courier of choice.
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TFG's replyOfficial
01 Dec 2022, 11:04 Good day Soso
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply01 Dec 2022, 11:04
Official
Good day Soso
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team