No/Late Delivery, and No Refunds on Cancellations

I made an online purchase on the @home site for a couch, a diffuser and two pedestals. I received an email indicating that my orders would be split and that I should wait for a call that will detail the delivery process of my furniture. The diffuser was then delivered the next day.

I patiently waited about two weeks to receive a call about my furniture, and then eventually called the onlineshop to inquire about the delivery. I was then told that it would take 14 working days for the furniture to be delivered. After the 14working days without delivery, I then called the onlineshop again to find out what the delay was about. They told me that they would call their Durban Distribution Centre(DC) to find out what the problem was and then call me back.

After two days I get a call from a lady from the DC who wanted to schedule the delivery of the furniture. When she confirmed what was going to be delivered, the lady did not include the couch that was ordered. When I enquired about this, she told me that the couch was not included in the delivery, and even went as far as suggesting that I may have cancelled the couch when I was placing the order. I then refused to schedule the delivery if it did not include the couch.

After a lot of back and forth I was eventually contacted by the onlineshop and they explain the error that occurred with they're system, which omitted the couch that was ordered AND payed for. I was then told that the couch was oversold and out of stock. After consulting with my family, we then decided to cancel the couch order.

It's been over two weeks after the cancellation, and there hasn't been any refund made or any communication as to the progress of that refund, after NUMEROUS attempts to get feedback on this matter.

This has been my worst online purchase experience and I would recommend the people think twice when opting to purchase from the @home onlineshop.