No update on my Application Poor Service

App**** for a Markham account online. After following up with customer service on status of my application was informed to submit documents, bank statements to their forensic department which I did. I sent my oeronla and business banking statements. I have accounts with truworths and identity which was done very qui k and don't miss any payments and they all up to date. Have never taken this long to open an account or wait for feedback. My reference number CS-***.