1 reviews | Active since Apr 2011
No statements, how do I know if my monthly installment is correct
<p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I purchased a watch on my American Swiss account and since had not received statements to be sure I am paying the correct instalment and also to have informed balance confirmation on my account.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">This is poor after sale service. This can cause me being blacklisted if I do not pay the correct instalment. </p>
Good day deidretc,
Thank you for your comment.
We have escalated your concern to the Customer Services Department and a consultant will revert shortly with feedback.
Thank you for contacting us regarding your experience.
Kind regards
The Customer Support Team
Good day deidretc,
Thank you for your comment.
We have escalated your concern to the Customer Services Department and a consultant will revert shortly with feedback.
Thank you for contacting us regarding your experience.
Kind regards
The Customer Support Team
How long do TFG need to resolve the matter to provide me with something as simple as a Statement?
I've paid my second instalment on Friday 24 February still without knowing what the instalment value should be.
Poor poor customer service!!
How long do TFG need to resolve the matter to provide me with something as simple as a Statement?
I've paid my second instalment on Friday 24 February still without knowing what the instalment value should be.
Poor poor customer service!!
Good day deidretc,
Thank you for your e-mail.
The statements have been sent to your e-mail address; kindly check your mailbox and confirm receipt thereof.
Thank you for contacting us in this regard.
Kind regards
The Customer Support Team
Good day deidretc,
Thank you for your e-mail.
The statements have been sent to your e-mail address; kindly check your mailbox and confirm receipt thereof.
Thank you for contacting us in this regard.
Kind regards
The Customer Support Team
Afternoon,
I indeed received the invoices, Kindly however indicate how future billing will be done?
Afternoon,
I indeed received the invoices, Kindly however indicate how future billing will be done?
Good day deidretc,
Thank you for your e-mail.
Statements will be sent your e-mail address; kindly check your junk mail or spam folder.
Thank you for contacting us in this regard; we assure you of our best service at all times.
Kind regards
The Customer Support Team
Good day deidretc,
Thank you for your e-mail.
Statements will be sent your e-mail address; kindly check your junk mail or spam folder.
Thank you for contacting us in this regard; we assure you of our best service at all times.
Kind regards
The Customer Support Team