CB
Christoline B
1 reviews | Active since Apr 2018
06 Jul 2023, 12:41
No response to emails
Could someone please respond to the email I sent on 09/05/2023 and stop the calls to my elderly mother????
Helpful (0)
Replies (5)0
Replies (5)
TFG's replyOfficial
06 Jul 2023, 13:32Hello
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
TFG's reply06 Jul 2023, 13:32
Official
Hello
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
CB
Christoline B's updateReviewer Update
13 Jul 2023, 09:18yet no calls or any emails
CB
Christoline B's update13 Jul 2023, 09:18
Reviewer Update
yet no calls or any emails
TFG's replyOfficial
13 Jul 2023, 11:11Hello Christoline
We sincerely apologize for the delay in resolving your query.
We understand the importance of keeping you updated on the progress of your enquiry.
An important reference number has been shared with you via SMS, which will enable us to provide you with further updates.
We have been attempting to contact you periodically with updates, but unfortunately, our attempts have been unsuccessful.
We kindly request that you provide us with a suitable time to reach you, so that we can keep you informed and resolve the matter to your satisfaction as soon as possible.
Please rest assured that we are dedicated to keeping you informed throughout the entire process.
We value your relationship with us, and we are committed to doing everything we can to ensure that we meet your expectations and provide you with the best possible customer experience.
Best Regards
TFG Customer Support Team
We sincerely apologize for the delay in resolving your query.
We understand the importance of keeping you updated on the progress of your enquiry.
An important reference number has been shared with you via SMS, which will enable us to provide you with further updates.
We have been attempting to contact you periodically with updates, but unfortunately, our attempts have been unsuccessful.
We kindly request that you provide us with a suitable time to reach you, so that we can keep you informed and resolve the matter to your satisfaction as soon as possible.
Please rest assured that we are dedicated to keeping you informed throughout the entire process.
We value your relationship with us, and we are committed to doing everything we can to ensure that we meet your expectations and provide you with the best possible customer experience.
Best Regards
TFG Customer Support Team
TFG's reply13 Jul 2023, 11:11
Official
Hello Christoline
We sincerely apologize for the delay in resolving your query.
We understand the importance of keeping you updated on the progress of your enquiry.
An important reference number has been shared with you via SMS, which will enable us to provide you with further updates.
We have been attempting to contact you periodically with updates, but unfortunately, our attempts have been unsuccessful.
We kindly request that you provide us with a suitable time to reach you, so that we can keep you informed and resolve the matter to your satisfaction as soon as possible.
Please rest assured that we are dedicated to keeping you informed throughout the entire process.
We value your relationship with us, and we are committed to doing everything we can to ensure that we meet your expectations and provide you with the best possible customer experience.
Best Regards
TFG Customer Support Team
We sincerely apologize for the delay in resolving your query.
We understand the importance of keeping you updated on the progress of your enquiry.
An important reference number has been shared with you via SMS, which will enable us to provide you with further updates.
We have been attempting to contact you periodically with updates, but unfortunately, our attempts have been unsuccessful.
We kindly request that you provide us with a suitable time to reach you, so that we can keep you informed and resolve the matter to your satisfaction as soon as possible.
Please rest assured that we are dedicated to keeping you informed throughout the entire process.
We value your relationship with us, and we are committed to doing everything we can to ensure that we meet your expectations and provide you with the best possible customer experience.
Best Regards
TFG Customer Support Team
CB
Christoline B's updateReviewer Update
25 Jul 2023, 08:58still not resolved - Foschini Group/Donna claire please resolve this - why are we not receiving assistance?
CB
Christoline B's update25 Jul 2023, 08:58
Reviewer Update
still not resolved - Foschini Group/Donna claire please resolve this - why are we not receiving assistance?
CB
Christoline B's updateReviewer Update
02 Aug 2023, 07:31still not resolved by TFG
CB
Christoline B's update02 Aug 2023, 07:31
Reviewer Update
still not resolved by TFG