No Response TFG

I initially app**** for a TFG account on 07/03/2025 via the Whatsapp number which I attached all my documentation. I received an SMS on 07/03/2025 19:46pm saying - TFG: Your FOSCHINI STORES account is approved. Congrats! Please go to your nearest store with your ID to Collect your Card. NCRCP36. Another SMS was received 08/03/2025 10:46am saying – TFG Money: Collect ur Account card in any TFG store like Foschini & use Voucher1:125Off500. Valid 14days from today. T&Cs Apply. NCRCP36. I went to the Fochini store to collect the card on 10/03/2025. The lady assisting me wanted to issue me the card but, on the system, it said “pending” although I have sent through ALL my paperwork and received the above messages. She phoned in and was advised I should send through my ID and Payslip or Bank statements to the forensics email address. I received another SMS on 11/03/2025 08:05 requesting my ID and Payslip or Bank Statements to be sent through. Which I did the same day at 09:27 to the forensics and docs email addresses. After that I have not heard anything, I sent a mail on 14/03/2025 to *** to find out what is my application status which I received a reply – CS-Logged has been resolved on the same day???? I have not had any reply as to what my account application status is. I have also sent through my ID and bank statements and payslips to the whatsapp number. On 27/03/2025 10:18am I received another sms – TFG Money:Your Account is pending approval. Simply submit your latest 3 payslips or bank statements via WhatsApp @ http://bit.ly/TFGdocs or in-store. NCRPCP36. And then again the same message today. I have queried my application again on the 27/03/2025 which I received a reply that it has been resolved, what has been resolved? I still have NO answer to my application

How many times do I have to send through my paperwork before I receive an answer as to when and if my application has been successful? If this is the service a person receives just TRYING to open an account what service will one receive after the account is open or when another issue should be resolved?