RR
Ryan R
1 reviews | Active since Jun 2011
21 Jul 2021, 14:26
No Response
My mother passed away in June and we went into a store to make sure that there was no outstanding balance on her account and was even refunded R6.00. I then asked to close the account and was given forms to complete. I then called and was told that there was an insurance policy and before they could close the account - needed an entire list of details. I sent this all on the 02 July 2021. I have now called 3 times and followed up via email twice and I still have no response or idea if My Mothers account is closed!
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TFG's replyOfficial
21 Jul 2021, 15:01Good day Ryan Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply21 Jul 2021, 15:01
Official
Good day Ryan Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
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Ryan R's updateReviewer Update
23 Jul 2021, 13:42Still waiting for feedback?
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Ryan R's update23 Jul 2021, 13:42
Reviewer Update
Still waiting for feedback?