No Refunds or feedback

Hi all

I thought i made it very clear what happened and what i would like to be done

this has been over a week and this is still not sorted

this now looks like neither bash or TFG wants to take responsibility to sort this out and its as simple as proper refund to proper cards (my FNB and TFG account) On September 29, 2024, I purchased a TV online (Model: B***-01) for R8,999, making a payment of R1,120 from my FNB card and R7,880 from my TFG account.

On October 1, 2024, I made an additional card payment to my TFG account of R1,000. During this time, I received an email indicating an issue with my TV license that needs to be resolved.

I reached out to customer service for assistance, and they informed me that I would be issued a refund, @bash and TFG . The store confirmed that they have acknowledged my additional payment of R1000.

I would like to inquire about the status of my refund to both my FNB account refund of R1120 and TFG card that would have to have my previous credit for the TV put back and now the additional payment of R1000. Additionally, I would appreciate clarification on my account's credit status, considering my recent R1,000 installment payment should positively affect my balance which would need to be in a positive

during this time period i was promised a refund in 5 to 7 working days into my bank account and my credit put back in 48 hours that has not been completed

if this continues in this i would like you to take this email as a complaint email and i would need to go to the ombudsman to have this sorted

i will be copying and pasting this email on hello peter under bash and TFG to follow the correct complaints process from my side

your feedback will be appreciated

Thank you. Regards

Claude Okkers

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