No Refunds and refusal of collection return request even after 7 days of return request

I placed an order on the 31st July 2018 Order number p ********** 55 TAX INVOICE CA ********** 009532 We received delivery on the 7th August 2018 On the 21st August 2018 we contacted call centre and emailed them to cancelled and request a return for the laser tv we bought The product was in the exact same condition as we received it We have confirmation email received on 22nd August from Tarryn confirming the return collection will be done Till to date to no collection for the tv has been done 3 months later I have contacted the TFG group on ********** 834 multiple times I spoke to Tasneem who previously promised the matter will be resolved prompty Than Ahmad confirmed it writing Thereafter Carla on email After failing to get them to pick it up The manager Cheryl after 3 months calls me and insist she cannot help me and I will not get no refund neither will they collect the TV back I asked what can she help she said nothing She refused provide any form of communication with anyone to help resolve this matter She told me she will send an email with all the details and than when I followed up with her she said she cannot give any information and will not assist I extremely furious and disgusted at the level of service The terms and conditions clearly state I can return the item within 30 days once the order is delivered We did not go against any rule or break any regulation We have enough prove and evidence confirming our requests and call recordings This is not the first TFG has disappointed us On our last order they failed to deliver the full order because of n o stock after they took the goods back they took 3 months for them to refund my entity They also failed to believe they refund was not done The manager never acted to resolved the matter I would like for my refund and the TV to be collected and I even informed them that if they cannot collect I will return to their store but they refused because for me drop it off Kindly assist me