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Sasha E
1 reviews | Active since Jun 2010
01 Apr 2019, 10:35
No refund for Cancelled order
I paid in just over R300 and order p ********** 05 on 24 March was cancelled. I have called and emailed and had responses from Jodie Hamici Rehana Parker Nishaat Norodien none of which addressed my refund yet advised that my order was cancelled.
Where is my refund?
Helpful (0)
Replies (5)0
Replies (5)
TFG's replyOfficial
01 Apr 2019, 11:13Good day Sasha
We confirm that we have escalated your complaint to our Online Operations department for urgent assistance.
Your reference number for this escalation is RM170387.
Kind regards
The TFG team
We confirm that we have escalated your complaint to our Online Operations department for urgent assistance.
Your reference number for this escalation is RM170387.
Kind regards
The TFG team
TFG's reply01 Apr 2019, 11:13
Official
Good day Sasha
We confirm that we have escalated your complaint to our Online Operations department for urgent assistance.
Your reference number for this escalation is RM170387.
Kind regards
The TFG team
We confirm that we have escalated your complaint to our Online Operations department for urgent assistance.
Your reference number for this escalation is RM170387.
Kind regards
The TFG team
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Sasha E's updateReviewer Update
01 Apr 2019, 15:52I have still not heard a thing. Not so urgent assistance I suppose?
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Sasha E's update01 Apr 2019, 15:52
Reviewer Update
I have still not heard a thing. Not so urgent assistance I suppose?
TFG's replyOfficial
01 Apr 2019, 16:49Good day Sasha
Our online team is investigating the matter and as soon a resolution has been determined they will be in contact with you directly.
We assure you that the matter is being handled with urgency as this is not the kind of service we strive to provide to our customers.
We thank you for your patience and understanding as we try to resolve this as soon as possible.
Kind regards
The TFG Team
Our online team is investigating the matter and as soon a resolution has been determined they will be in contact with you directly.
We assure you that the matter is being handled with urgency as this is not the kind of service we strive to provide to our customers.
We thank you for your patience and understanding as we try to resolve this as soon as possible.
Kind regards
The TFG Team
TFG's reply01 Apr 2019, 16:49
Official
Good day Sasha
Our online team is investigating the matter and as soon a resolution has been determined they will be in contact with you directly.
We assure you that the matter is being handled with urgency as this is not the kind of service we strive to provide to our customers.
We thank you for your patience and understanding as we try to resolve this as soon as possible.
Kind regards
The TFG Team
Our online team is investigating the matter and as soon a resolution has been determined they will be in contact with you directly.
We assure you that the matter is being handled with urgency as this is not the kind of service we strive to provide to our customers.
We thank you for your patience and understanding as we try to resolve this as soon as possible.
Kind regards
The TFG Team
SE
Sasha E's updateReviewer Update
02 Apr 2019, 11:36Would you like proof that my money was taken? A refund should not take this long
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Sasha E's update02 Apr 2019, 11:36
Reviewer Update
Would you like proof that my money was taken? A refund should not take this long
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Sasha E's updateReviewer Update
04 Apr 2019, 13:52I have received no refund yet and even worse I have not yet received my order. What is going on with this company? Where is the customer service. This order was placed on 27 March and still nothing
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Sasha E's update04 Apr 2019, 13:52
Reviewer Update
I have received no refund yet and even worse I have not yet received my order. What is going on with this company? Where is the customer service. This order was placed on 27 March and still nothing