LM
Lefentswe M
1 reviews | Active since Sept 2019
10 Oct 2022, 08:59
No Refund
On the 1st of July I bought 2 items on the TFG Online store of which one was from Sportscene@R199 and one from The Fix @R149.95. I chose store collection and I couldn't collect the order then I received an email notifying me that my order has been returned and will be refunded, I only received refund for the The fix item as for the other one nobody seems to know what happened Nazley and Roux-Ann Zass keep on taking me from pillar to post for the second item.
I'm so ****ed with this query I wonder if I'll ever gety money back🙄🙄😏, it's already 3months now.
The TFG Online store should just shut down clearly they don't know what customer service is!!!
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TFG's replyOfficial
10 Oct 2022, 13:23Good day Lefentswe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply10 Oct 2022, 13:23
Official
Good day Lefentswe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team