NO RECOURSE

ORDER NUMBER:p***

Good morning,

I made a purchase on Black Friday (from Sportscene - online), the stock was indicated as available and the money went off my bank account.

Only to receive an email last night saying that my order has been cancelled due to insufficient stock.

As explained to your call centre consultant, Rhianna, I could have purchased these shoes from a different retailer who was also running Black Friday specials and I now can no longer do that.

I have never purchased from TFG online and with this result, will not be making any further purchases in future and will advise my family and colleagues to steer clear as well. All I'm told is "sorry". Rhianna advised that she could ask a manager to call me back but can't tell me when that will be.

Is your BI team not competent enough to have your stock indicated as unavailable when sold out?

Please advise what stock of VANS you do have available so that you can give same to me at the price I have paid.

Please urgently advise what recourse you can offer.

2 hours after speaking to a consultant and im still waiting for my call back