No people s****s

After I received my statement for the month I notice a duplication purchase. I phoned the customer care service Xolelua/Xoleluua was the agent that answered but did not listen to 1 word I explained I received my statement then it was what letter you received and is your account in arrears. Can't even say please confirm ID or address when I asked why they need all the information or cant you use the word please she just said reply with hello hello can you hear me. After I supply the information required she informed me to phone the brand. Really poor service as you should listen to the client.