No one bothers resolving my complaint!!!

This is my second complain!!! No one cares to even resolve my complaint as Foschini knows it is not my fault that my insurance was cancelled.

So on the 4th September I sent an email advising to cancel some club magazines and jewellery insurances as well as the Lifenet cover. To my surprise I received smses advising my Platinum cover is cancelled. Which I never requested. Therefore I want all my Platinum club fee to be credited to my Markham account that I've paid since its been active. I have proof on email that I did not request that specific insurance to be cancelled. So kindly refund my fees back on to my Markham account. I want to hear no further stories.