RK
Robyn K
1 reviews | Active since May 2021
16 Apr 2022, 19:29
NO MONEY IN STORE
I bought a ring at American Swiss last week but does not fit my wife so i went to East rand mall to exchange it but did not have any size that fits her and then i asked for a refund , however they said they dont have money to refund me ,i then went to 3 other American swiss stores same story they dont have money
this is unbelievable
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TFG's replyOfficial
17 Apr 2022, 07:36 Good day Robyn
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply17 Apr 2022, 07:36
Official
Good day Robyn
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team