cK
chrissteelle K
1 reviews | Active since Aug 2013
06 May 2021, 12:46
No interest in customers' needs
I have paid up my account through a third party. Neither the third party nor TFG seems at all interested in assisting with a paid up letter or updating my credit record. The third party just never responded at all, when i took up the matter with TFG they advised that the matter has been escalated to the recoveries department and i should give some time for feedback, it's 2 months later, they have stopped responding to my emails, it ends with the automated response.
This is frustrating to say the least.
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TFG's replyOfficial
09 May 2021, 12:51Good day Chrissteelle
Thank you so much for sharing your experience with us, we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply09 May 2021, 12:51
Official
Good day Chrissteelle
Thank you so much for sharing your experience with us, we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team