NO IDEA WHAT CUSTOMER SERVICE IS

Tried opening up an account at Sterns jewellers Uitenhage Eastern Cape. Gave in all the documentation that was required. Received an sms saying that they need assistance with something only to ask things that was already filled in on the application form!!! So waist of airtime there for me..... Was told that that was all and would receive an sms letting me know if approved or not. Instead I receive an sms saying I need to forward 3 months banking statement and ID to ********** WHY??? when I already gave all that info in at Sterns!! Why can't it be send from them? Now I as a potential customer that does not have the resources(equipment) at hand to just scan and email documents (that was already handed in at the Sterns Jewellers mind you) must now jump around and sort it out! And when phoning in to try and find out why and for them to sort it out all you get is *********** people that can't or won't do their jobs and sort you as a potential life long customer out!! NO CUSTOMER SERVICE. Too concerned about the customer attitude (due to lack of service) then to do your jobs. Tasneem from this call center ********** 222. Also to add that lady from STERNS Uitenhage is rude and ******.