sM
sharon M
1 reviews | Active since Oct 2015
12 May 2022, 13:22
no Feedback store application after 9 days
I app**** for a store card on 3 May 2022. I sent through all the necessary document and to dat I have still not has any feedback. the several times that I have called headoffice I have been told to resubmit documents that were already submitted, forensics keep telling me to wait!!! I want feedback !!!!!
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Replies (2)
TFG's replyOfficial
12 May 2022, 14:12Dear Sharon
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply12 May 2022, 14:12
Official
Dear Sharon
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
sM
sharon M's updateReviewer Update
13 May 2022, 08:19You have sent an sms closing my complaint but yet no one has contacted me to provide feedback. You really are useless
sM
sharon M's update13 May 2022, 08:19
Reviewer Update
You have sent an sms closing my complaint but yet no one has contacted me to provide feedback. You really are useless