IK
Ilse K
1 reviews | Active since Nov 2016
19 May 2020, 10:24
No Feedback on TFG Account
*** An debt review application was incorrectly submitted on my ID in October. 2 Working Days later the Debt Review company sent through the cancellation (retraction). The debt review company even phoned and was assured that the debt review has been removed from my ID and account? I have not made any purchases on the account since then --- last week I tried to purchase online on my account, just to see that I have no Credit on my account? I have sent e-mails to the TFG Customer Services team last week, but have not had any response. PLEASE ensure that the debt review flag is indeed removed from my account and confirm why the account is blocked?
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TFG's replyOfficial
28 Aug 2020, 12:03 Dear Ilse Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply28 Aug 2020, 12:03
Official
Dear Ilse Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team