JH
Jessica H
1 reviews | Active since Sept 2019
02 Sept 2019, 11:40
NO FEEDBACK ON MY QUERY
On the 21st of June i purchased a Samsung Galaxy A2 Core on my account. I only used the phone for about a month when the phone started giving problems. I then emailed them on the 21st August to notify them of the problem.The only response i received is that my Query has been logged- RM195850- This was only a response to notify me that it has been escalated to their Operations Department.Up until today I have received a response on my query. I requested to return the phone as I do not have my original receipt. No response from their side. This is poor service. Im currently paying for a phone that Im not able to use. . Its the 2nd Sept and im still waiting.
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TFG's replyOfficial
02 Sept 2019, 12:00Good day Jessica Heneke
We thank you for keeping in touch.
We confirm that your complaint is currently being attended to by our Operations team and feedback will be provided as soon as it is available.
We confirm that we have sent you the transaction information for the purchase in question via email to the email address provided. Should you still need to return the handset to store the attached information will be of use to the store to assist.
Kind regards
The Customer Support Team
We thank you for keeping in touch.
We confirm that your complaint is currently being attended to by our Operations team and feedback will be provided as soon as it is available.
We confirm that we have sent you the transaction information for the purchase in question via email to the email address provided. Should you still need to return the handset to store the attached information will be of use to the store to assist.
Kind regards
The Customer Support Team
TFG's reply02 Sept 2019, 12:00
Official
Good day Jessica Heneke
We thank you for keeping in touch.
We confirm that your complaint is currently being attended to by our Operations team and feedback will be provided as soon as it is available.
We confirm that we have sent you the transaction information for the purchase in question via email to the email address provided. Should you still need to return the handset to store the attached information will be of use to the store to assist.
Kind regards
The Customer Support Team
We thank you for keeping in touch.
We confirm that your complaint is currently being attended to by our Operations team and feedback will be provided as soon as it is available.
We confirm that we have sent you the transaction information for the purchase in question via email to the email address provided. Should you still need to return the handset to store the attached information will be of use to the store to assist.
Kind regards
The Customer Support Team