No customer value from the foschini group, At Home store.

I have had the most worst experience as a customer from the tfg store, at home in witbank, Highveld mall shop.

I visited the shop yesterday to apply for a credit top up on my account. this morning i receive a text telling me that my application has been declined due to unclear application form and id copy.

I go to the shop right after receiving the text and they tell me they cant do anything and i can only apply for a credit top up after 6 months since on the system its recorded that my application has been declined, i now have to try another option of applying for a big buy credit.

The lady who was assisting me is the one that gave me the credit application form, atHome and tfg should make sure that there forms are clear and there machines are making clear and visible copies of those credit top ups application forms. The lady in the store is the one who made a copy of my i.d and didnt say anything about the copy being unclear as i asked her yesterday if all is ok and she said everything is right.

Now this is going to reflect on my credit report and have a negative effect on my future credit application yet its tfg's fault for producing unclear copies of their forms that results in customers applications being declined. Now i have to lose out on something I wanted from the shop cause of the shops failure to make sure that their papers are of standard and clear.

Whats more shocking is how can a credit application decline cause of unclear paper thats produced by the shop.

I have been a good customer to The foschini group and making sure i pay my account on time and this is the value and treatment i get. Even today while doing the big buy application that i am forced to do cause i want a certain item from their shop, i didn get proper help, while doing the application no one in the shop could answer some of my question, you would swear its the first time they were dealing with the big buy application.

Now i have to sit with an enquiry thats going to take a year to get removed from my credit report all because of tfg couldnt produce proper quality clear application form.

We work very hard to keep our credit statuses in order and its shocking if companies are just going to ruin them because of failure to play their parts correctly and value their customers.