No Customer service PATHETIC.....

PATHETIC RETAIL COMPANY........ I never once 'ran away' from my obligations on the contrary from the beginning of the lockdown I have corresponded via email with FOSCHINI in regards TO UNSURE if I will receive a salary. as I am not able to pay my installment. I've send my employer letter to them and as for some leniency. TERS UIF I never received any payout for May and June and still awaits same. A couple weeks ago I start receiving phone calls from agents again for payments and pressure to make higher amount payments and insist that it needs to be paid on certain days, regardless of the fact that I have to wait for UIF payments and also being temp laid off from work. I received an statement with additional fees added - R20 per phonecall and R20 per email. I have emailed Tfg since 13 April 2020 and I request all the late fees to be reversed immediately and in written provide me with prove same has been amended to my account. Please note I have never missed a payment prior to lockdown. I acknowledged my obligations towards Foschini and On the bottom half of the statement they advise that if I don't make a immediate payment of x amount that I will be handed over. And bad rate me to stores and banks is that legal? There is also a column with email address to send to finance if I want to make additional arrangements. I followed up on an sms viaemail later how can I pay R630 if I have no income. No response whatsoever. I've even cc'ed in other email addresses from which I received an I am very disappointed in Foschini especially since I showed my loyalty towards my account.