1 reviews | Active since Dec 2011
No Customer Service - Neverending issues!
Where can I start. Been treated like a ********, after I was vetted jumped through loops...been told a zillion times TFG needs to verify this....and after submitting the documents via whatsapp, via email and via branch.....TFG told me to collect my card instore...now this is where my neverending frustration was kept alive by staff at their branch...Gave me a card..but wait...we must first phone head office to confirm your ID....ok.....so now the *********** department need my latest bankstatement (thought that was over and done with).... ok, gave them the statement....now the *********** person on the other side want to ask me a few questions.....you know for security purposses....ask me my address and I gave my address where I reside for the past 4 years.....(they do have my proof of address)... the best is yet to come....now they want me to confirm my employer (confirmed where I have been working the past 6 years) TFG do have 3 months payslips.....ok sorry sir you failed the test? What does that mean...it means that you did not give us your details as per Transunion...ok so? Did you not credit vet and run me though your system.....Now this person at your head office is telling the sales person to please take my ID (old green ID) and to scan it for authenticity....oh my word!... so what just happened???? Did I apply for a job at secret services? So after 2 hours picking up the card in your store. I got my card. You may buy for R 900 with a 15% dep....ok. At that point my frustration only went downhill. I took a deep breath, reminding myself, that I need this card ONLY to better my credit score. Never had any clothing account before. But I will sure as hell never use it again...only keep it open. Now, you may tell me, you did this and you did that...but it is not what you DID but what you didn't do. Utterly disgusted, never been treated like this before in my life ever!. So would I suggest anyone. No, I will tell them how I was treated as a new customer.....Luckily I can not complain about customer service. Because it is non existant at TFG !
