KG
Khululwa G
1 reviews | Active since Mar 2017
04 Nov 2020, 19:36
No customer service
On 20 July 2020 I placed an online order, Order no:P*** and paid for it.The order was returned, but the funds were never refunded.
I placed an order again on 24 August 2020, order no:P***, but there is still an item that is still at the warehouse and I haven’t been updated of the progress. I now want a refund for the item
P***- order placed on 19 September 2020.A t- Shirt was returned and I was promised a refund, yet I still haven’t received the funds I sent an emails to *** and *** in September, I sent one again in October,but I still haven’t received a response.
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Replies (2)
TFG's replyOfficial
05 Nov 2020, 16:36Dear Khululwa Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply05 Nov 2020, 16:36
Official
Dear Khululwa Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
KG
Khululwa G's updateReviewer Update
27 Nov 2020, 18:53When it TFG intending to to deposit my refund ? I was sent an email stating The refunds are processed for all 3 orders , but I only received funds for one order on 12 November...
KG
Khululwa G's update27 Nov 2020, 18:53
Reviewer Update
When it TFG intending to to deposit my refund ? I was sent an email stating The refunds are processed for all 3 orders , but I only received funds for one order on 12 November...