NO customer service
Worst customer service in the world.
I opened an account and made my 1st purchase of R8000 +. When i tried to use my card again i was told my card was blocked. For whatever reason i dont know. Decided this is ridiculous and ill just pay my account and close it.
Have tried to create an online profile for 6 months now and ALWAYS technical issues......
Emailed them a couple of times - NOOOOOO response.
Now that my account is paid in full trying to close it is a nightmare!! No reply, nothing!!!
MR Price Home on the other hand..... THE BEST customer service in the world. Although I really loved the @Home products, I would rather compromise a bit on the quality and go to MRP Home than dealing with @Home!!
Really disappointing!
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
12 Dec 2018, 11:44Good day lindi-beetge,
We are sorry to hear about this and can imagine your frustration. Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly. Your account will be closed after our Statement Month End which is today.
We are sorry to hear about this and can imagine your frustration. Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly. Your account will be closed after our Statement Month End which is today.
TFG's reply12 Dec 2018, 11:44
Official
Good day lindi-beetge,
We are sorry to hear about this and can imagine your frustration. Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly. Your account will be closed after our Statement Month End which is today.
We are sorry to hear about this and can imagine your frustration. Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly. Your account will be closed after our Statement Month End which is today.
TFG's replyOfficial
12 Dec 2018, 11:45Good day lindi-beetge,
We are sorry to hear about this and can imagine your frustration. Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly. Your account will be closed after our Statement Month End which is today and the account closure will be processed by the 14th December 2018.
Kind Regards
The Customer Support Team
We are sorry to hear about this and can imagine your frustration. Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly. Your account will be closed after our Statement Month End which is today and the account closure will be processed by the 14th December 2018.
Kind Regards
The Customer Support Team
TFG's reply12 Dec 2018, 11:45
Official
Good day lindi-beetge,
We are sorry to hear about this and can imagine your frustration. Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly. Your account will be closed after our Statement Month End which is today and the account closure will be processed by the 14th December 2018.
Kind Regards
The Customer Support Team
We are sorry to hear about this and can imagine your frustration. Your feedback has been passed on to the team to investigate and a Service Champion will be in contact with you shortly. Your account will be closed after our Statement Month End which is today and the account closure will be processed by the 14th December 2018.
Kind Regards
The Customer Support Team