No customer service

Good day

I have been struggling to get a replacement card from your sportscene store(canal walk) for the past 3weeks. I was ****** of my purse containing my ID on the 16th December I immediately blocked my card(N1 city).I went to the store and was told I cannot make a payment or get a new card without an ID but I can get a temp ID.I was told this on 3 different occasions so I tried again on Saturday 30th December I just gave the guy my ID number and my payment was accepted.Why is it so difficult to get a replacement card MY HARD EARNED MONEY was good enough to pay my account but I cannot get a new card?YOUR SERVICE SUCKS. I AM TAKING MY BUSINESS AWAY FROM YOU AND I WILL MAKE SURE MY FRIENDS AND FAMILY DO THE SAME