No communication

I am writing to formally express my dissatisfaction regarding the lack of communication I have experienced in relation to my installment payments. Firstly, I have not received any emails or notifications regarding when my first installment is due or the amount I need to pay. This lack of information has caused me considerable inconvenience, as I had to reach out and inquire about my payment details myself. Secondly, I made a payment of R500 on 30th March 2025; however, I did not receive a confirmation text or email acknowledging this payment. This absence of communication is concerning and leaves me uncertain about my payment status. Lastly, I have updated my contact details with your team, yet I continue to receive no communication. I even had to call TFG at Forshini in Promenade to get the information I needed, which should not be necessary. I would appreciate your urgent attention to this matter. Clear communication regarding payments and acknowledgments is crucial for maintaining customer trust and satisfaction. Thank you for addressing this issue promptly. I look forward to your response. Here’s my ID number so I can please get notification that I have paid :*** and email is *** as I am at work so I would prefer communication via email.