no accountability

Item: TFG
Rating: 1
Author: Fikile V

Received a phone last year 2023 from an insurance claim, "JET", cash customer paying R154 with ref JET_INSURECCL***.

This year the very phone started to malfunction, battery wasn't charging. i called and was told to take to any TFG store was advised they cant assist phone is still under warranty and it will be taken for warranty and be checked. To my surprise i get notifications that i must pay for them to fix A VERY LONGBACK AND FORTH. finally got the phone back with a report that the camera Lenz is the problem, camera used to work fine only problem is the battery. How does the battery affect the battery WOW. So i called to cancell this cause im not being solutioned, then no one can find my policy was asked to send bank statements and everyday since the 13th im receiving messages saying resolved WHAT IS RESOLVED? I asked why my phone wasnt fixed no answer want to cancel insurance im now missing in the data base

i have just called again today cause i'm calling daily and no one knows what they are doing and they just playing transfre calls

1. I need my phone fixed i have been paying 2. nothing wrong with the camera 3. If I'm not in the data base will i be refunded

Helpful (0)

Replies (3)

Fikile V's updateReviewer Update

17 May 2024, 13:29

Yesterday i got a call saying the dept or TFG chosen isn't the one for insurance and my complain will be Re-Directed. Yesterday till now, no call nothing

Fikile V's update17 May 2024, 13:29

Reviewer Update

Yesterday i got a call saying the dept or TFG chosen isn't the one for insurance and my complain will be Re-Directed. Yesterday till now, no call nothing

Fikile V's updateReviewer Update

04 Jun 2024, 18:11

Following from my previous complain to TFG, Sohva works with TFG "Jet insurance" will never call and they not shy to keep you on hold while they make as if they going to solution you. Since May i was told to take my phone thru to Vodacom Fourways, they advised that what they see is a crack on the camera lens. well the phone battery isn't working but they dwelling and enforcing the fact that the CRACK messed up the battery. To me my lens has a scratch and not a CRACK. only people liaising with me is vodacom and phonefast NOT SOHVA. Called on Monday and i asked that i be called back by 2pm, even today they haven't called was dealing with Lebo. Now how is my insurance void as per phonefast based on a scratch.
''A crack is a fairly noticeable weakness in something that has been damaged by sharp contact''
''A scratch is just a long mark on the surface ''

Even now on the 25th of May i paid my insurance but i cannot be assisted , been having this problem since March but i have insurance
1. I need my phone fixed i have been paying
2. nothing wrong with the camera

Fikile V's update04 Jun 2024, 18:11

Reviewer Update

Fikile V's updateReviewer Update

06 Jun 2024, 10:15

No call came thru
Email received, yes the terms was explained to me and I also did make mention of the scratch. I have managed to fix the phone. Problem was the battery as stated

Fikile V's update06 Jun 2024, 10:15

Reviewer Update

No call came thru
Email received, yes the terms was explained to me and I also did make mention of the scratch. I have managed to fix the phone. Problem was the battery as stated