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sandiso Z
1 reviews | Active since Jul 2014
18 Mar 2022, 16:24
No account with you but constant abusive phone calls
Hi I trust a senior personel will attend to this. Please investigate the following. 1. I get abusive phone calls and text messages looking for someone I don't know. How my cellphone number ended in your hands and yet I've never had an account with the group at large. This is serious aggression of rules, regulations and laws that govern how to handle and process personal information. Worse I have no relationship with you. 2. Please investigate the contact of these rude employees at you contact centre. Miso I spoke to him on the 17/03/22 and Mégane today. They shouldn't be on your payroll for poor client service. Please listen to the phone calls I made from my cellphone number.
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Replies (3)
TFG's replyOfficial
18 Mar 2022, 16:27Good day Sandiso
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply18 Mar 2022, 16:27
Official
Good day Sandiso
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
sZ
sandiso Z's updateReviewer Update
18 Mar 2022, 16:30I don't need your generic response. Read my message and get the appropriate person at an appropriate level to answer my questions
sZ
sandiso Z's update18 Mar 2022, 16:30
Reviewer Update
I don't need your generic response. Read my message and get the appropriate person at an appropriate level to answer my questions
TFG's replyOfficial
19 Mar 2022, 08:18 Good day Sandiso
We would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
Please be advised that this matter has been escalated for you with highest priority, we will provide you with feedback as soon as possible.
We once again sincerely apologize for the inconvenience caused.
We once again sincerely apologize for the inconvenience caused.
Warm regards
TFG Customer Support Team
TFG's reply19 Mar 2022, 08:18
Official
Good day Sandiso
We would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
Please be advised that this matter has been escalated for you with highest priority, we will provide you with feedback as soon as possible.
We once again sincerely apologize for the inconvenience caused.
We once again sincerely apologize for the inconvenience caused.
Warm regards
TFG Customer Support Team