Nightmare of an Experience

I have been harassed by TFG for the last couple of months. I opened an account at their Jet Stores at Mall at Carnival in September last year. I paid off this account on November 8th and haven't made any purchases since.

However, three months ago, I received an SMS stating that I owe over R1,100 on my TFG account. When I contacted customer care, I was informed that I had been charged for insurance, legal aid, and other services. I was neither informed nor offered these services when I opened the account. Despite receiving numerous calls from TFG shortly after opening the account, offering various services which I declined, these charges appeared on my account.

After numerous calls to the customer care center and speaking to different representatives each time, these charges were eventually reversed. However, I now receive emails indicating that I owe R140 or more on my account. These emails also claim that TFG has attempted to call me several times, but I have not received any such calls.

Last week, I received an email stating I owe money, and I rep****, reiterating the facts mentioned here and noting that I haven't received any account statements since I paid off my account last year. The following day, I received a statement from TFG showing a balance of R103.04. Today, I received another email indicating my balance is now R146.62.

This situation is absurd. No one has called me, so I will call the customer center again today, wasting my precious time and airtime in another attempt to resolve this issue. It feels like TFG is robbing people of their hard-earned money. I hope others read this review and proceed with caution to avoid being trapped in a similar situation. This is beyond frustrating.