NEW TFG BASH APP IS ***** / DONT USE IT.

Good day TFG group

I would like to start of by saying what a disappointing new app you have created for us as consumers called BASH.

My items was delivered in drips and drabs and by the time my last delivery was done the Blazer which was initially the reason I ended up placing an order with this app was on special for R399 marked down from R599.

So, I decided to give Bash a call today because the blazer was not delivered and the app shows order completed. The lady I spoke to Tarryn Davids advised oh sorry ma’am this is one of the orders that was noted as ****** due to a hijacking or theft with the couriers.

Why do I have to call to find out that my order will not be delivered, where is the customer service?? The response I got was so by the way and nonchalant. Like these things happen and I just need to accept that I received no service and my 5 items was delivered on 3 different days, not to mention the jacket is gone.

I then requested the consultant that the jacket is available on the app. They can just courier one of those.

She then advises no they do not have the option to replace ****** items and will discount a voucher for me to re-order on the app. We then discuss the voucher and in the interim I put the jacket in my cart incase the voucher pulls through tomorrow. She goes and speaks to someone, comes back and tells me oh no we don’t do vouchers only cash refunds.

I WILL NOT USE BASH AGAIN AS I CANNOT TRUST THAT THIS APP WILL HAVE ME AS A CONSUMERS BEST INTEREST AT HEART WITH PROCESSES THAT BENEFITS THE CUSTOMER.

When someone tells you - SORRY MA’AM WE A NEW APP AND CANNOT PUSH A BUTTON TO PROVIDE YOU WITH THE JACKET YOU ORDERED EVEN THOUGH ITS STILL FOR SALE ON THE APP, HOW CONVENIENT… OF THIS NEW TFG APP.

WHO KNOWS WHAT EXCUSES WILL BE GIVEN TO ME NEXT TIME....

Thanks TFG for getting my hopes up for nothing.