'New' Electronic products, not so new.

On 20/11 my husband and I bought a Hisense 43"Smart UHD TV from your Hi store in Menlyn. The box was opened in-store and the TV worked, however, the remote was never tested. Upon arriving at home, we set up the tv and tested the remote. The remote failed to work. From looking at the manual and Googling, it was clear that the correct remote was not in the box. It was clear that the box had been opened even before it was opened on the 20th and an incorrect Hisense remote was put into the box. We informed the store about this and they immediately made it Hisense's problem, stating that we need to contact Hisense. My husband phoned Hisense, but also kept persisting your store that they are liable for the products they sell and any deficiencies. After numerous phone calls between Hi and Hisense, it was confirmed that a new, correct remote would be delivered to us yesterday 25/11. This never happened. Today, your store has more excuses as to why delivery was not made, stating that it may take 7 days to replace. From the service we are receiving, it is not even clear whether the correct remote will be provided. If the remote is not replaced, the TFG group's actions will be in conflict with the CPA in that: 'If the goods bought from a supplier are defective (not suitable for its usual purpose or for the purpose it was bought, of poor quality and bad working order, or not useable or durable), a consumer has 6 months from the date of delivery to return the goods to the supplier, at the supplier’s risk and expense. At the consumer’s choice, the supplier must fix, replace or refund the goods bought by the consumer.' We require immediate answers as to when we will receive the correct remote.