New application _app**** for tfg card

Hi there, I app**** for new account 3 weeks ago. I was told via sms I can either send them my bank statement or payslip. Last week they confirmed they received my payslip and forwarded to the verification department and I will get feedback within 24hrs max. To date I have not received feedback. I called more than 5 times for follow up. I spoke to Riaan in the new applications department, emailed him my payslip and I'd copy and all he did was email me back to say he escallated the matter. I am deeply dissatisfied with the service I'm getting. Having to wait so long for an approve or decline response. They are promoting all over social media that we should apply for an account but fail to assist us after we do apply. I emailed Riaan again to day and no response. I called wanting to speak to a manager and the advisor in the new applications department said managers don't take calls on inbound. What a disappointment to hear.

To date nothing from tfg.