New accounts a struggle

APP**** FOR AN ACCOUNT, WAS APPROVED, THEN THEY CALLED AND ASK BANKSTAMENTS SENDED AND THEN THEY CALLED AGAIN AND SAID I WILL RECEIVE A SMS WITH INSTRUCTION TO GET CARD STILL NOT APPROVED

Please what is going on

Last message i received

TFG: Your SPORTSCENE Account application has been allocated to one of our agents for evaluation. We'll be in touch if we need more documentation. NCRCP36

Id number ***