SA
Samantha A
1 reviews | Active since Jul 2019
22 Feb 2021, 12:25
New ACCOUNTS A MISSION NO FEEDBACK
I app**** for an account 3 weeks ago. I received an sms shortly requesting the supporting documents which has been sent 6 times both on Whats App and on email. With absolutely NO RESPONSE. I have emailed new accounts for feedback! I still don't have feedback. Just smses saying we need to send the supporting documents, which get sent over and over again with no joy.
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Replies (2)
TFG's replyOfficial
22 Feb 2021, 13:19Dear Samantha Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply22 Feb 2021, 13:19
Official
Dear Samantha Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
SA
Samantha A's updateReviewer Update
23 Feb 2021, 08:08Good Day TFG Team. The only communication I have received is that I should call you with reference number RM298937. I try calling your call centre and well I cant complain as I cant even get through to speak to anyone. I hold on for 10 minutes and the call drops. All I want is a yes your account is approved, or no we have declined your account. So could you please give me a call during business hours you can reach me on *** and after 17:***61
Thank you.
Thank you.
SA
Samantha A's update23 Feb 2021, 08:08
Reviewer Update
Good Day TFG Team. The only communication I have received is that I should call you with reference number RM298937. I try calling your call centre and well I cant complain as I cant even get through to speak to anyone. I hold on for 10 minutes and the call drops. All I want is a yes your account is approved, or no we have declined your account. So could you please give me a call during business hours you can reach me on *** and after 17:***61
Thank you.
Thank you.