1 reviews | Active since Nov 2021
New account department is useless
On the 15th of February I opened an account with TFG MARKHAM, the following day I was told I need to send few documents which I did, again the following day they asked for the same documents which I did again, I even went to the store to have them scan the documents for me, on the 20th of February I called the call center and sent the same document again to forensic department. I was told I will be answered in 24 hours. I write this review with no answer from them on the 22 of February. Am I suppose to run around TFG just to be their customer?
I now find it very useless to continue with this application if I can get this simple service then what more when I have a serious problem in future as their customer?
Am writing this to inform other who are thinking of opening an account with TFG that they are useless.
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team