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Carin L
1 reviews | Active since May 2020
05 Jun 2021, 21:46
new account
so I app**** for an account more than a month ago, send all the documents they requested, still no feedback, when I call i never get through to new accounts,, its ok if my account is declined, but the no response part is what irritate me
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TFG's replyOfficial
06 Jun 2021, 10:29Dear Carin Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply06 Jun 2021, 10:29
Official
Dear Carin Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
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Carin L's updateReviewer Update
13 Jun 2021, 21:12Thank u TFG for the response and for getting in touch so fast, ?
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Carin L's update13 Jun 2021, 21:12
Reviewer Update
Thank u TFG for the response and for getting in touch so fast, ?