New account

I app**** for a sportscene account last week Monday, the account ended up going to forensics because apparently I earn too much money. They request my payslips after 3 or 4 days, i sent it and new accounts tells me that they can't find it. Eventually i speak to a Busi who tells me i need to contact again by Thursday if i don't hear anything! What type of pathetic service is this!!???