Never will I ever place an online order with TFG again!

I purchased an online e-gift card (order number p***) on Friday 18 December to be delivered by SMS for my mother’s birthday on 19 December. Payment was made with my debit card, yet when I checked the order up to yesterday afternoon it kept showing “Processing”. I received an email last night saying the order was cancelled due to non-payment! Obviously it was after hours so I could phone no one to enquire. I phoned this morning and confirmed the order is now cancelled and I have to wait for a refund as the banking team will only process it tomorrow as they obviously don’t work today! I’m so irritated that a system that is meant to be convenient for placing last minute gifts can turn out to be the worst customer experience ever! Now I’m out of pocket and worst of all I have no gift to show for it! I won’t ever support TFG or any of their stores online again! They need to improve their online order service drastically...