1 reviews | Active since Sept 2020
Never to be trusted again...
Specific to Hi-Online. Worst experience ever!! Bought through them before with 0 issues. Bought a laptop that their advertising online on Saturday 4June, when i checked the laptop on Monday i saw it had incorrect specs. Took the laptop back. And called their customer care from my phone as the store would not assist. After long discussions they advised me to order it online and it would definitely be the correct laptop. I picked up the online order from a Markhams store today, but once qgain incorrect specs. Advertised as 240gb SSD + 1TB HDD WITH 8 GB RAM. Actual laptop was 1tb hdd no ssd and only 4gb ram. The laptop has been since removed from the online store. But i will be sharing all the screenshots i have of it on social media as this is false adverti*****t. Phoned customer care again as i was checking the laptop and the consultant told me she'll get back to me in a few minutes. Currently thats 4hrs ago and still no call back...
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Best regards,
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Best regards,