MP
Marvin P

1 reviews | Active since Jun 2011

11 Jun 2021, 13:50

NEVER SPEND YOUR MONEY OR OPEN A NEW ACCOUNT

I would not recommend to open a new account or Apply for one as they provisionally approve you then decline.I contact the call centre and why I was decline they told me score card I ask what does this mean your scoring are to low,then I ask can I speak to a team Leader, Riaan which tells me He will log a call with technical because he see the problem.After the conversation with him I get message your Markhams Card are ready please send one month bank statement.I contact Riaan again the next day to follow up he then advise me the consultant working on my application have loadshedding he will contact me back after 4pm which he never did the next day I contact him again he advise me there system pick up a judgement of 2019 he requested me to send proof of judgment which I send upon following up with him on the query he sad I must wait.I then advise him I will start do complaint at social media as he is giving me the run around he then sad that it feels like I am holding a gun to his head I sad that's not the case my application was done on the 3 June how would he feel I then asked him for his superior he sad rudely log a complaint with customer service then you will speak to my superior.Which I did log the complaint I then receive I call the 11 June from Alicia just telling me I will not get the account due to score card I was all over confused again ,she are sorry for the service I got yesterday.There it ends complaint are closed she did not even disclose her postion nothing. I want TFG to remove their enquiry from my Credit profile as what they busy with are unacceptable conduct I will refer the matter to the NCR and Credit Ombudsman also to Consumer protection act department. I will never shop in there stores.Beacuse if there head office staff are so *********** what the stores look like.Not like I can take my business elsewhere and pay cash as I do not have affordability issues I wanted the account just to build my credit profile.

Customer service complaint number CS-333997

0
Replies (2)
TFG
TFG's reply11 Jun 2021, 14:02
Official
 Dear Marvin Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority.  The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team
MP
Marvin P's update21 Jun 2021, 21:59
Reviewer Update
Still waiting Poor Poor service does TFG senior Management know what they are doing maybe a article in the news paper would help.