Never shop online at any TFG stores!

I ordered a product from Total Sports online. The item was delivered but I immediately saw that it was the incorrect colour and size. I contacted the TFG online shopping team, to which they requested images of the product and assured me that it would be followed up on by Monday (23/07/2019) and that the exchange would be processed. I sent the images.

Monday came, and no update. I emailed them to ask for an update and their response was that the warehouse confirmed that the item was "unfortunately incorrectly labelled". They then added a screenshot of stores where I am able to exchange the product. What the heck???!!! Firstly, how is it my problem that I received the incorrect product, to which it then becomes my responsibility to exchange it? I shopped online and paid for delivery for a reason. And secondly, I live in Cape Town and all of the stores that were on the list they provided, are in Gauteng. I emailed them again and now they are just ignoring my emails. Absolutely pathetic.

I will NEVER ever shop online at any of the TFG stores. Customer satisfaction is clearly not a priority. I want my correct product. I paid for it and extra for delivery.