WJ
Wayne J
1 reviews | Active since Sept 2021
03 Sept 2021, 09:08
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Good Day,
Each month I do receive calls on when payment will be made and about the arrears amount. On numerous occasions an email was sent without getting any feedback that we will only pay what the installment currently is.
Please ensure that this is communicated to all departments as stated on the statement that my installment is R 795.
Please ensure that this is arranged accordingly. With a paycut I still pay my account however cannot be phoned everything about the amount is in arrears.
I will pay my installment until the account is settled.
Kind regards,
Contact me on ***
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TFG's replyOfficial
05 Sept 2021, 12:24 Dear Wayne Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply05 Sept 2021, 12:24
Official
Dear Wayne Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team