NM
Nomathemba M
1 reviews | Active since Jun 2020
10 Jun 2020, 11:37
NEVER PURCHASE FROM TFG ESPECIALLY ONLINE
I purchased a sneaker online from Archive 2020/05/12 and paid with my debit card. The stock on the website was more than sufficient for the show size I wanted the order was returned 2020/05/15 with notes that they tried to locate the shoe in several stores???
I then processed my refund request 2020/05/16... the apparent TAT for their refunds is 7 - 10 days till this day I haven't received my refund.
I contacted the their call centre more than 10 times no solution is provided they keep on saying they are escalating the matter and I will be contacted in 24 - 72 hours I was advised of this Friday the 5th of June, I haven't been contacted by anyone.
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TFG's replyOfficial
31 Aug 2020, 15:59Dear Nomathemba Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply31 Aug 2020, 15:59
Official
Dear Nomathemba Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team