NEVER ORDER ONLINE FROM TFG

I placed an online order for a watch which was 50 % special on the 25 November no one could called or email me to advise that they cannot deliver.

Up until the 7 December where I called and was told the store could not deliver . On this day there was still stock , however I could not place an order because the money deducted from the previous sale of the watch I did not receive has not come into my account.

I have had a Foschini account for years and never experienced such incompetence until now.

If the store that initially said they will send the watch decided they can’t send it shouldn’t somebody let me know , so I can make a decision on what steps to take .

Their promise for delivery is in 3-5 days but I had to call on day 7 since no one bothered to update me of what was going on.

I later received an email saying the query had been resolved yet it did not specify how . I sent an email asking how has it been resolved and I received no reply.

On the 15.12.2021 I called to find out if the money has been transferred back into the account .

What is the customer support department if they cannot address queries sent by the client? I have sent numerous emails but yet I have not been attended to .

The first lady I spoke to noted down that I want a watch for the price hat was advertised because all the black Friday specials are over , I cant get another watch anywhere else .

I have recently come across a number of unsatisfied customers like me on Facebook, I don't understand what the issue was since if there was no stock the system would not allow me to pay .

I sent an email to *** on the 15 December , their promise is a response in 48 hours to date , I have not received any communication from them .