MS
Melissa S

1 reviews | Active since Nov 2013

25 May 2021, 16:02

NEVER INSURE WITH TFG AND FINRITE

I HAVE SUBMITTED A CLAIM ALMOST TWO YEARS AGO AND STILL WAITING ON OUTCOME YET IM BEING BILLED EVERY MONTH FOR INSURANCE.

I AM ALSO BEING CHARGED R81 INSURANCE ON MY TFG FOR A LAPTOP YET I DONT HAVE ONE. I HAVE CALLED NUMEROUS TIMES AND STILL NOTHING IS BEING DONE YET MY BANK ACCOUNT IS BEING DEBITED EVERYMONTH. I DO NOT HAVE A LAPTOP I HAVE A CELL PHONE, WHICH I DID SUBMIT DOCUMENTATION FOR AT HI ONLINE IN CANAL WALK.

SOMEONE NEEDS TO TAKE RESPONSIBILITY FOR THIS. I HAVE CALLED FINRITE NUMEROUS TIMES AS WELL AS TFG. YET IM THE ONE WHO IS OUT OF POCKET.

I CALLED THE ACCOUNTS DEPARTMETN AT TFG, AND NO ONE CAN SEEM TO TELL ME WHAT THE WAY FORWARD IS. I HAVE NEVER HAD THIS MUCH PROBLEMS WITH A RETAIL STORE AND THEIR INSURANCE SERVICE PROVIDERS.

FINRITE IS BY FAR THE MOST PATHETIC INSURANCE EVER

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Replies (1)
TFG
TFG's reply26 May 2021, 08:47
Official
Good day Melissa Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.  We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.   This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team