negative listing in my name

i am still disappointed by the poor services i have been given by your company. After informing you that your company **********ly opened an account in my name since 2018, providing all relevant documents and your team assuring me that everything has been sorted you go an extra mile to ruin my life more by putting a negative listing in my name. I am sick and tired of these ups and down, and the incompetency i am getting on a serious note. I do not know how many times i should say this. Can someone call me and explain this nonsense. ***