NEGATIVE INFORMATION AFTER 15 YEARS ON YOUR SYSTEM???

Dear TFG... Please explain to me HOW you can still keep neagtive information on your "system" from 15 years ago? Is this process not ******* according to the NCR? I opened an Foschini account as a student - age 19. In 2005 I defaulted on the account and the debt was "written off" by Foschini, but then also sold to Real People Debt Collectors in 2006. No judgement/summons was taken against me to collect such monies, so the debt prescribed in 2008 already. Yet... Now that I'm a 37 year old women with a good credit rating and score, I get declined by you based on how I managed my "old" account 15 years ago? You are not allowed to discriminate against "old debt" that has prescribed, that you did not follow the correct legal proceedings in to collect. I spoke to Mrs Sandra de Klerk yesterday (Cutomer Service Team Leader). She advised me that they are unable to remove or update the negative information from the system, as your system does not "allow" this? So please enlighten me as to how historic your system is and exactly what system you are running there?! Mrs De Klerk said she will escalate the matter to New Accounts to override the system for a new application? Yet, when I spoke to Oscar this morning in New Accounts he was not aware of such instruction? Mrs De Klerk advised me yesterday that she would call me back once this matter has been escalated to the necessary department, yet she hasn't called me and whenever I try to phone her, she's unavailable and doesn't return my call. So I would please like to know how TFG is going to resolve this matter? All I'm hearing from TFG is emails from consultants working under supervision all forwarding me the EXACT same response... I've now started copying the Credit Ombudsman as well as the National Credit Regulator in on my email responses as I will not allow you to bully me!!!! Please advise when someone senior in Management will actually contact me regarding my complaint!