MG
Mogamat G
1 reviews | Active since Jul 2021
21 Jul 2021, 09:46
My name is Mogamat Tauhier Gamieldien
Due to covid 19 I lost my job and Ive explained the situation to many advisors , Ive sent in emails etc . I was unemployed and advised them that as soon as I am working again I will get up to date. I have made arrangements as soon as I got a job however the agents adv me that Its fine at the time. TFG defaulted my acc I cannot even get a phone to my name I cannot get anything because of the mark. I keep phoning and emailing them I get no response the customer services is pathetic and the level of professionalism is very low when meeting a customers needs . I will never recommend a tfg account if they can affect you like this and not even attempt to help you
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TFG's replyOfficial
21 Jul 2021, 14:58Good day Mogamat Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply21 Jul 2021, 14:58
Official
Good day Mogamat Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team