NvdW
Nadia van der Westhuizen
1 reviews | Active since May 2021
14 May 2021, 10:02
My Kitchen
I paid for a year subscription to My Kitchen magazine of TFG through Highbury media in December. I have not received any magazines and have been in contact with TFG as it is their magazine, to no avail. I am struggling to receive my money back. I have a complaint reverence number but still nothing.
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Replies (2)
TFG's replyOfficial
14 May 2021, 13:04 Good day Nadia Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,
TFG's reply14 May 2021, 13:04
Official
Good day Nadia Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,
NvdW
Nadia van der Westhuizen's updateReviewer Update
18 May 2021, 13:01Thank you for my reference number. Sadly nothing has happened since.
NvdW
Nadia van der Westhuizen's update18 May 2021, 13:01
Reviewer Update
Thank you for my reference number. Sadly nothing has happened since.